Return and Refund Policy

RETURN AND REFUND POLICY – ZAPPIFY

At ZAPPIFY, your satisfaction is our priority. We work with international suppliers to offer exclusive and innovative products. Therefore, our exchange and return policy is designed to ensure clarity and transparency regarding the import process.

1. Right of Withdrawal

In accordance with the Consumer Protection Code, you have the right to withdraw from the purchase within 7 (seven) calendar days of receiving the product. To do so, the item must be in its original packaging, showing no signs of use or damage.

•        Important: As we deal with imports, shipping costs for returns due to a change of mind or size exchanges are the customer's responsibility.

2. Products with Manufacturing Defects

If the product you receive has a manufacturing defect, we will replace it or issue a full refund.

•        How to proceed: Do not send the product back to China. Simply contact us at [email protected], providing your order number and photos or videos demonstrating the defect.

•        After a technical review (completed within 5 business days), we will send a new product or process your refund.

3. Delivery Timeframe and Receipt Guarantee

Our products are shipped directly from our international suppliers to your address.

•        Estimated timeframe: 15 to 35 business days.

•        Maximum guarantee period: If your order is not delivered within 50 days of the shipping date, we guarantee a full refund of the amount paid or a reshipment of the item, depending on your preference.

•        Note: The timeframe begins once the product has been dispatched by the postal service or logistics partner.

4. Refund Cases

Refunds will be processed using the same payment method used for the purchase:

•        Credit Card: The chargeback will be requested from the card issuer and may appear on up to two subsequent billing statements.

•        PIX/Boleto: The amount will be credited to the original bank account or via the payment platform used (e.g., Mercado Pago/Appmax), in accordance with that platform's policy.

5. General Considerations

•        Incorrect Address: ZAPPIFY is not responsible for orders that are not delivered due to the customer providing an incorrect or incomplete address. Please ensure you verify your details before finalizing your purchase.

•        Import Duties: Although rare, if the product is subject to duties by Brazilian customs, the customer is responsible for paying the taxes. If you wish to cancel the purchase due to taxation, please contact us for guidance.